Terms of Service
Last updated and effective: March 18, 2024, 6:28 AM CET
Welcome to Zmart Services! By accessing our website (“zmart.services”) or joining our Discord server (“Zmart Services”), you are agreeing to comply with and be bound by the following terms and conditions (“Terms of Service”). Please read these Terms carefully before using our services.
Throughout these Terms, “Zmart,” “Zmart Services,” “we,” “us,” and “our” refer to Zmart Services. “Services” refer to the services provided by Zmart Services to users.
If any information stated here seems/is misleading, please contact us immediately at info@zmart.services.
User Conduct:
• Users are expected to conduct themselves in a respectful and lawful manner while using our services. Harassment, discrimination, or any form of abusive behavior towards other users or our staff will not be tolerated.
• Users are responsible for the content they upload or share on our platform. Any content that violates intellectual property rights, privacy laws, or our community guidelines will be removed, and users may face account termination.
• All content uploaded or shared by users on our platform remains the intellectual property of the respective owners. By uploading or sharing content, users grant Zmart Services a non-exclusive, royalty-free license to use, modify, and distribute the content for the purpose of providing our services.
• We are not responsible if your account get restricted, banned or similar.
Payment Policy:
• All PayPal payments must be sent via Friends & Family without any accompanying note. Failure to comply with this condition will result in the refund of the payment, and any additional fees incurred will be the responsibility of the sender. Refunds will not be issued in such cases.
• Any individual found falsifying payment screenshots or engaging in fraudulent activities related to payments will be permanently banned from our services without the possibility of reinstatement.
• Excess amounts sent beyond the specified payment will be considered a donation to the server owners and will not be refunded.
• Persistent spamming or pestering of staff members after payment, regarding the delivery of products, may result in muting or banning from the server.
Refund Policy:
• Refunds will only be issued in cases where the issue lies with our services.
• In the event of a product running out of stock after payment, a full refund will be provided.
Nitro Gifts Policy:
To get replacement on revoked Nitros, u have to provide some important proofs which is mentioned.
• Record a video proof while claiming your Nitro Gift Link.
• Show Account E-Mail on same Video after claimed Nitro.
• Send Screenshots of Discord you received on same E-Mail of revoke.
• No replacement if Discord revoke waves hit.
Dispute Resolution:
• Zmart Services reserves the right to terminate or suspend user accounts in the event of violations of the Terms of Service or engaging in illegal activities.
• These Terms of Service shall be governed by and construed in accordance with the laws of Europe, without regard to its conflict of law provisions.
Limitation of Liability:
• Users agree to indemnify and hold harmless Zmart Services from any claims, damages, or losses arising from their use of the services, including but not limited to, legal fees and expenses.
• To the extent permitted by applicable law, Zmart Services shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services.
Severability:
• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to apply. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these Terms, please do not use our services.
• Zmart Services reserves the right to update or modify the Terms of Service at any time, with notice to users of any significant changes.
Privacy Policy
Last updated and effective: March 12, 2024, 8:28 PM CET
At Zmart.Services, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services.
Throughout these Terms, “Zmart,” “Zmart Services,” “we,” “us,” and “our” refer to Zmart Services. “Services” refer to the services provided by Zmart Services to users.
If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at info@zmart.services.
Information We Collect
• Ticket Transcripts: When you submit a ticket to our support team, we collect and store the transcripts of your communication with us. This includes any messages, attachments, or other information provided in the ticket.
• Previous Purchases: We retain records of previous purchases made by your Discord account for administrative and customer support purposes.
• Discord ID: Your Discord ID is collected to help us identify and communicate with you effectively, especially in relation to your support tickets and previous purchases.
• Pictures: Any pictures or attachments you send in support tickets are stored to assist with resolving your inquiries and providing appropriate assistance.
Use of Information
We use the information collected for the following purposes:
• Providing and maintaining our services.
• Responding to your inquiries and support requests.
• Processing transactions and fulfilling orders.
• Improving our services and customer experience.
• Communicating with you about updates, promotions, or important notices related to our services.
Data Retention
• We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by law.
• We will securely delete or anonymize your data when it is no longer needed for these purposes.
Data Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
• To trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
• When required by law or to protect our rights, property, or safety, or that of others.
Data Security
• We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights:
You have the right to:
• Access, update, or delete your personal information. You can request the deletion of your data by contacting us at info@zmart.services.
• Object to the processing of your personal information.
• Restrict the processing of your personal information.
• Receive a copy of your personal information in a structured, machine-readable format.
• Additionally, you can view the purchases you have made by visiting https://zmart.services. This feature allows you to review your transaction history and manage your account information directly.
Changes to this Privacy Policy:
• We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.